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Shipping & Delivery Policy

KBRL Retail Ventures LLP has partnered with Delhivery - a leading logistics provider in India, to ensure that all our products reach you in the best of conditions.

In rare cases where you are not satisfied with the quality of the product delivered to you, we welcome you to drop an email to support@theimaginestore.com and we will look into the issue and address it on a case by case basis.

KBRL Retail Ventures LLP is not liable for any delay in delivery by the logistics partner (Delhivery) and commits on a best efforts basis to hand over the consignment to the courier company within 2 working days from the date of the order and payment.

Deliveries will be done to the shipping address mentioned while placing the order online. Under normal circumstances - the estimated timeline of delivery is 5 to 7 business days.

KBRL Retail Ventures LLP does not charge any separate Shipping Charges in addition to the price shown at the time of placing the order. Please note all items will be shipped with an invoice, as per Indian Tax Regulations